SAP SOLUTIONS

SAP Solution Manager is a central support and system management suite provided to SAP's customers as part of their license agreement. As an SAP system landscape may include a large number of installed SAP and non-SAP systems, SAP Solution Manager is intended to reduce and centralize the management of these systems as well as end-to-end business processes. SAP Solution Manager covers the complete application lifecycle of SAP's customer solutions running on premise, hybrid or in the cloud. The modern and intelligent IT management platform empowers IT organizations for the future of business. With this highly integrated solution SAP customers can implement, maintain, run, and adopt all enterprise solutions – even non-SAP software – while supporting business innovation, business continuity, and efficient operations.

In an SAP customer's landscape, SAP Solution Manager is the managing system, and the business suite applications (e.g. ERP, CRM, BI, EP) are the managed systems. Non-SAP systems in the landscape can also be covered over the solution life-cycle. The managed customer landscape can consist of on-premise, cloud, or a combination of both. Business processes can also be documented during the entire solution lifecycle, making the platform an important business platform as well as an IT platform.

The current release of SAP Solution Manager is 7.2, which provides features for both IT and business users for enhancing, automating and improving the management of SAP and non-SAP systems:

  • Project Management
  • Process Management
  • Test Suite
  • Change Control Management
  • IT Service Management
  • Application Operations
  • Business Process Operations
  • Landscape Management
  • Data Volume Management
  • Custom Code Management ..
  • The current version of SAP Solution Manager is SAP Solution Manager 7.2, available since August 2016.

    • Support Package Stack 07 for SAP Solution Manager 7.2 was released in May 2018, delivering new innovations for running SAP solutions. Accordingly, the product’s documentation was updated with new release information.

    SAP Solution Manager 7.2 has been verified as ITIL (IT Infrastructure Library) compliant in 15 core processes by Pink Elephant

  • Availability Management
  • Capacity Management
  • Change Management
  • Event Management
  • Financial Management
  • Incident Management
  • IT Service Continuity Management
  • Knowledge Management
  • Problem Management
  • Release & Deployment Management
  • Request Fulfillment
  • Service Asset & Configuration Management
  • Service Catalog Management
  • Service Level Management
  • Service Portfolio Management
  • Some of the claimed benefits of using SAP Solution Manager 7.2 are that it helps

    • Support the orchestration of the entire end-to-end customer solution via business process modeling, change control, IT service management and a robust monitoring and alerting infrastructure

    Is the value companion for implementing and operation all of SAP's next generation products, such as SAP S/4HANA

    Provides simple, web-based user interfaces and management dashboards, and embedded graphical modeling capability

    Increases efficiency with both Application and Business Process Operations for central control of critical operations support tasks Support the business with business process modeling, automated business blueprint generation, and business process usage analysis and analytics Provide customers with generous usage rights for support of non-SAP components and without the need for named system users, included in the customer's SAP Enterprise Support contract

    SAP Solution Manager 7.2 also features improved support for hybrid (on-premises and on-cloud) landscapes, as well as new user interfaces based on SAP Fiori. 7.2 can also run on the SAP HANA database as an option. The SAP Solution Manager Product Roadmap presentation has been updated with more details.

    Benefits of SAP Solution Manager

  • Lowering Cost: SAP Solution Manager helps you make the most of SAP’s support services-significantly lowering your total cost of ownership.
  • Automated Alerts: There is no need to search out system error manually; the team will be instantly notified of any issues or errors automatically.
  • Improved patch and upgrade management: Just one system will manage cross-system patch updates and synchronization.
  • Automated configuration tracking: A fully maintained knowledge repository enables users to keep track of all configuration changes.
  • Centralized Management: It acts as a central point of control for the entire solution landscape and centralized management for the multi-component projects.
  • Reduces Administration Effort: It does real time monitoring of systems, interfaces and business process which reduces administration effort.
  • Easy Integration: Integrates with IT landscapes that include both SAP and non-SAP applications.
  • Faster ROI : It accelerates implementation and continuous improvement. Availability of implementation roadmaps, best practice documents and SAP solution management services speed learning and accelerate project.